Right of withdrawal

Cancellation policy

You may revoke your contractual declaration within two weeks, without stating reasons, in text form (e.g., by email to: vogelvillabuero@gmx.de or by letter) and by returning the goods. This applies unless you have acted in the exercise of your commercial or independent professional activity (orders by entrepreneurs) or purchased the goods from us on site. This period begins at the earliest upon receipt of the goods and detailed instructions in text form. To meet the deadline, it is sufficient to send the revocation or the goods in a timely manner. The revocation must be addressed to:

The Vogelvilla GmbH
Market Square 19
97215 Uffenheim

Unfortunately, we cannot accept returns without postage paid. Returns must be made after prior arrangement (phone, email, or fax). You will then receive a label. Any payments already made will be refunded to your account. In this case, please provide us with your bank details.

Consequences of revocation

In the event of an effective cancellation, both parties must return the services received and surrender any benefits derived (e.g., interest). If you are unable to return the service received in whole or in part, or only in a deteriorated condition, you may be required to pay us compensation for the value. This does not apply if the deterioration of the goods is solely due to their inspection, as would have been possible in a retail store, for example. You can also avoid the obligation to pay compensation by not using the item as if it were your own property and refraining from anything that could impair its value. You must fulfill any obligations to reimburse payments within 30 days of sending your cancellation notice.

The right of withdrawal does not apply to

* Goods that are made to customer specifications or are clearly tailored to personal needs or that, due to their nature, are not suitable for return or can spoil quickly or whose expiration date has passed.

* Audio or video recordings or software, provided that the delivered data carriers have been unsealed by you

* Newspapers, magazines and illustrated magazines.

* Product images shown online may differ from the original. We assume no liability for printing errors or omissions.